Yes, we are extremely proud to offer free worldwide shipping on all orders.
US/UK: 4-8 business days
Worldwide: 7-15 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
We have over 40,000 customers worldwide, with many people using it 3-4 times a day. Having spoken to many thousands of satisfied users, our customer advisors find the most popular times people seems to use the device are first thing in the morning, around lunch and again last thing at night however, if you want to use it more often this is perfectly fine as you cannot over use it.
Place the device directly on the point of pain, or as close as possible. Most customers also buy our specialized gel to smoothen the experience.
In many cases it will work to relieve pain almost immediately or within a few hours. A small number of people may need a little longer, and in these cases we recommend persevering with the device for up to 14 days to feel the full benefits of the acupuncture. The degree of relief experienced varies from user to user and is affected by a variety of factors, including the severity of the user’s pain.
Our device uses your hand as a ground pole to complete the circuit, so there is a small possibility you could feel the pen in your hand. That's because there are many acupoints in the hand. To fix this, you simply have to slightly change your grip, or hold the device with more of your hand to disperse the effect.
Yes. To use it on someone else, hold the device in one hand, making sure the fingers are firmly wrapped around the metal ring. With your other hand, make contact with the person receiving the therapy. For example, place your hand on their shoulder. This will ensure that the therapy is correctly administered.
Use whenever you require relief from pain. Many users start with 3 to 5 applications a day and are able to reduce the number of applications needed as time progresses.
No. It is completely natural. It contains no drugs. As such, it has no side-effects and can be used as often as required. Many users begin by using the device several times a day and gradually they are able to reduce the frequency of their therapies.
Sensitivity to the therapy varies on the intensity level you set and upon the area of the body being treated. For the lowest intensity, people find that they cannot or barely feel the pulses emitted by the pen. The sensation gradually increases as you raise the intensity level.
No. it is a completely non-invasive therapy.
As long as the device is turned on, and you feel the light sensation, you know the pen is doing its magic! :)
A pen on full battery should last you at least a month. And if it runs out of battery, just replace the 1 AA battery. It's that simple!
No. The device retains its charge during periods of inactivity.
We go over the basic acupoints in the user manual that comes with every pen, but we also sell an advanced acupuncture trigger points guide, that you can find here.
It can, but we do not recommend children use the device.
No worries, you can try it risk-free for 30 days and if you're not completely satisfied you can return it for a full refund.
Once your order has shipped, you get another email which will include your tracking information. Enter your tracking number in the order tracking page to view your delivery status. If the tracking number doesn't work for some reason, please contact us and we will get an update for you.
For any issues with your order, please contact our support team via email at email@example.com and we will be glad to assist you.